FAQ
Here are some of the most frequently asked questions from our customers. If you don’t find what you’re looking for, feel free to reach out to us at support Contact page, the chat box on the bottom left, leave us a message on our phone number found at the top right or email us at info@kokeoko.com
Q: How long will it take to receive my order?
A: Most orders are delivered within 7-10 business days, depending on your location. International shipping may take longer.
Q: Can I return a product if I am not satisfied?
A: Yes, we accept returns within 14 days of delivery. Please refer to our Return and Refund Policy for more details.
Q: What payment methods do you accept?
A: We accept all major credit cards, and PayPal.
Q: How can I track my order?
A: Once your order is shipped, we will update you on the status of your order, if available tracking will be included depending on the shipping provider.
Q: Do you offer free shipping?
A: We offer free shipping.
Q: Can I change or cancel my order after it’s been placed?
A: If your order has not yet been processed or shipped, you can request changes or cancellations by contacting us on our contact page. Once the order is processed, we are unable to make changes.
Q: What should I do if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect item, please contact us immediately on our contact page with your order number and photos of the item. We will arrange for a replacement or refund.
Q: Do you ship internationally?
A: No, this might change in the future.
Q: Are my payment details secure?
A: Yes, we use industry-standard encryption and security measures to ensure that your payment details are protected. We do not store credit card information on our servers.
Q: Do you offer gift cards or gift-wrapping services?
A: Currently, we do not offer gift cards or gift-wrapping services, but we may introduce these features in the future. Stay tuned!
Q: How do I apply a discount code to my order?
A: You can enter your discount code during checkout in the "Promo Code" box. Once applied, the discount will be reflected in your order total.
Q: How can I stay updated on new products and promotions?
A: You can subscribe to our newsletter at the bottom of our homepage to receive updates on new arrivals, exclusive discounts, and special offers.